Job Title: Information Technology Support Specialist - Remote in San Diego
Pay Rate: $20.00 - $24.00/hr
Duration: 6 months contract
Location: Remote - looking for someone who is local to San Diego CA.
Responsibilities and Accountabilities
- Respond to incoming customer tickets and calls/emails.
- Solution support for existing clients fulfilling ongoing support needs; gather customer’s information and determine the issue by evaluating and analyzing the symptoms; redirect problems to appropriate support resource.
- Foster strong customer relationships.
- Multi-task, prioritize and organize all calls and emails sent to you and assigned to you.
- Document all technical inquiries and customer-reported problems in the in the ticketing system, including the nature of the support inquiry and the resolution recommended.
- Participate in rotating on-call schedule.
- Adhere to company policies and procedures regarding customer service, and problem escalation.
- Adherence to a pre-defined schedule (Workforce Management).
Qualifications and Experience
- Minimum 2 years of experience in a customer support environment.
- Minimum 2 years of experience in a technology environment.
- Knowledge of customer support best practices, including support case lifecycle
- Experience and genuine dedication to customer care/support.
- Excellent communication skills.
- Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy.
- Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous.
- Ability to work effectively with minimal supervision.
- Strong interpersonal skills; collaborative team player with a positive, can-do approach.
- Proficiency with Microsoft Office applications.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington
